Call Center Representative - Licensed Benefit Counselor
Direct Hire; Fluent in English and Spanish A Plus
Norwood, Massachusetts
Dukes Precision Recruiting Services, LLC is currently recruiting for Call Center Representative - Licensed Benefit Counselor positions to fill vacancies in Norwood, Massachusetts for our client. The successful candidate will have Customer service, Call Center, and Client Facing experience. The successful Candidate will have Life and Health Insurance License and have at least one (1) year’s experience.
Responsibilities of the Call Center Representative - Licensed Benefit Counselor
• Answer incoming calls to assist in enrollment and selection of employees’ into employer sponsored and voluntary benefits
• Handle inquiries by communicating in a clear, concise and confident manner in order to provide an excellent customer services experience in a fast-paced work environment
• Provides a consultative experience and communicates accurate answers regarding products; Facilitate enrollment benefits package
• Navigate enrollment system; utilize tools and resources to assist and provide superior service to customers; Enters all information related to the call for reporting purposes
• Works with internal business partners to achieve business unit results
• Resolve all inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary
• Ensure that all transactions are submitted in a timely and accurate manner.
• Ensures carrier, state, and company guidelines are adhered to
• Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability and have a willingness to develop and consistently improve
Requirements for the Call Center Representative - Licensed Benefit Counselor
• High School Diploma required; 4-year college degree desired
• Must have Life and Health Insurance License at time of hire
• 1-2 years customer service or sales experience required
• Fluent in Spanish and English desirable
• Must be able to work late shifts
• Excellent communication skills; Ability to research; Follow up and resolve sensitive issues
• Proficient in working with web based applications and Microsoft Office, ability navigate multiple systems without assistance
• Excellent organizational and time-management skills to handle multiple tasks
• Detail oriented to ensure accuracy; Communicating with impact
• Critical Thinking and Problem Solving; Service Orientation
Contact: Sheila R. Dukes, Founder and CEO
904-479-0777
Visit Our Website: www.dukesprecisionrecruiting.com
Follow us on Facebook and Social Media: @DukesPrecisionRecruiting
